According to Protocol shows the responsible but also emotional work of the dispatchers of the emergency services 112. They are expected to adjust their way of assistance to the new protocol that took effect recently. For the optimization of health care the dispatchers have to follow a tight schedule of questionnaires. The one dispatcher is coping better to this commercial change in work than the other.
Director Anne-Marieke Graafmans shows us the dilemma employees in the care increasingly have to face: realize the best possible care for the clients versus the commercialization in health care.